Instant alerts on staff phones
Staff get new requests and guest messages as a phone notification within a second, even with the phone in their pocket. Each department only gets its own requests.
Guests tap once.
Your hotel responds instantly.
Replace scattered calls and WhatsApp messages. Guests order any service from their room with no app, the right staff member gets it on their phone within a second, and managers see speed and ratings as they happen.
- No app: QR or tablet
- Instant alerts for staff and guests
- Arabic and English
eStayRoom 101
Room service
Send request
Your request is in progress
New request · Room 101Honey pancakes · Room service
Manager board, right now
saraOn duty · answered in 1 min
omarOn break
★★★★★ 4.8 average rating
One request, from the room to the report
Every request becomes a clear task with a room, a department, a time and a status. Nothing gets lost between calls.
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1
The guest orders
They scan the QR code in the room or use the tablet, pick the service and quantity, and see the price and delivery time before sending.
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2
The right staff member gets it
An instant alert reaches the phones of that department only, even when the phone is locked. Staff tap Start, then Done.
-
3
The guest follows along
They get “Your request is in progress” and then “Done”, can chat with staff, and can rate the service.
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4
Managers see everything
Who took it, how long it took, who was late and what the guest thought. Plus an instant alert to the manager for any delay or low rating.
Real screens from the live system
These are not illustrations. This is how the guest, staff and manager pages look in a hotel running the system today.
Watch the full guest journey
From the guest's arrival to rating the service, in under two minutes.
Everything guest service needs
Guests know where their order is
A notification when work starts and when it is done, plus a countdown. Fewer calls to reception.
Delivery times and late alerts
Each service has a target time. If a request runs over, the manager gets an alert with the room and how late it is.
Ratings and performance
Average rating for every staff member and department, response time, time to finish, and who is on duty now.
Charges to the room
Every paid request is recorded on the room with price and quantity, with a printable invoice.
Internal reports with photos
Any staff member can report a fault with a photo, location and priority, and the right department follows it to closure.
Your hotel's identity
Your logo, colours, services, prices and offers, all edited by you from the admin dashboard.
PMS integration
Being prepared to connect with systems such as Opera to bring in-house guests automatically.
Know who is on duty, who was late and what guests are saying
One screen for managers brings together each staff member's performance: requests handled, average rating, low ratings, response time and time to finish. Every request shows the room, the staff member and the guest's comment.
- Three people in one department? Each has their own login and numbers.
- An instant alert to the manager for any rating of two stars or less.
- Filter by today, this week or this month.
4.6★Average rating
128Requests this week
3Late
14 minAverage time to finish
Room service
saraOn duty4.9★ · 52
omarOn duty4.6★ · 41
linaOn break4.1★ · late twice
305
★★☆☆☆“The coffee arrived cold” · lina · 12 min late
Without a system
- The phone is busy and the guest waits
- WhatsApp requests get lost between chats
- Nobody knows who took the request
- Managers hear about delays from complaints
With Adam Stay
- Guests order in seconds, no waiting
- Every request logged with room, department, time and status
- The staff name and response time on every request
- Managers are alerted before the guest complains
Plans by hotel size
Every plan includes the guest page, staff pages, the admin dashboard and notifications. Pricing depends on the number of rooms.
Starter
Up to 50 rooms
- Requests from rooms by QR or tablet
- Instant staff notifications
- Editable services and prices
- Basic reports
Business
Up to 250 rooms
- Everything in Starter
- Ratings and staff performance
- Late alerts for managers
- Invoices and internal reports with photos
Enterprise
More than 250 rooms or several hotels
- Everything in Business
- Several hotels from one account
- PMS integration
- Setup and team training
Questions hotel owners ask
Do guests need to download an app?
No. They scan the QR code in the room or use the tablet, and the hotel page opens straight in the browser.
How does a request reach staff?
As a notification on their phone within a second, even with the screen locked. They turn notifications on once from the staff page. On iPhone they add the page to the home screen first.
Does every staff member see every request?
No. Each person sees their own department's requests, and the manager sees everything. Everyone has their own login, even within the same department.
Is my hotel's data separate from other hotels?
Yes. Each hotel has its own link, rooms, staff, requests, logo and colours, fully separate, and every login is password protected.
How long does it take to set up?
We set up your hotel with your logo, services and rooms, and print QR codes for the rooms. It is usually ready within a few days.
Can I get reports?
Yes. Daily, weekly and monthly reports, plus the ratings and performance screen for every staff member and department.
See it running on your hotel
Send us your hotel name and room count, and we will prepare a live demo with your logo and services.
+971 52 758 7524